Inside Sales Representative - Rovema Benelux BV (RBE) (m/f/x)

Job Content

• Acting as the primary contact for customers requiring spare parts or maintenance services.
• Preparing quotations and ensuring their daily follow-up.
• Processing and entering orders, placing purchase orders, and issuing invoices.
• Answering and/or coordinating responses to customer inquiries, including technical questions.
• Generating leads by relaying customer feedback to RBE Service Engineers (installed base) and following up commercially in coordination with the Sales Team.

Core Competencies

• Customer-oriented approach: responsive, clear, efficient, and commercially minded.
• Serving as the face of the company to the customer and acting as the link between the customer, the internal service organization, Rovema factories in Germany, and external suppliers.
• Proficient in using the RBE ERP system (Exact Online) for searching articles, preparing quotations, processing sales orders, purchase orders, and invoices.
• Ability to extract and interpret relevant information from technical drawings, bills of materials, and service manuals.

Objectives

• Ensuring accessibility of RBE as the first point of contact for customers during office hours.
• Processing and following up on customer requests in accordance with RBE KPIs (response time and quotation lead time).
• Contributing to continuous improvement of customer satisfaction.

Knowledge / Experience / Competencies:

• MBO+ level of education and thinking.
• Native-level or highly proficient Dutch language skills are required, both written and spoken.
• Strong customer focus.
• Commercial mindset.
• Ability to maintain an overview and set priorities effectively.
• Capable of balancing both customer interests and Rovema’s business interests.
• Good command of English, both written and spoken; knowledge of German is preferred.
• Cooperative, enthusiastic, persuasive, persistent, positive, and reliable in keeping commitments.
• Technical understanding or a strong affinity for technology.

Education:

• MBO+ qualification in a business-related field (e.g., Commercial Employee / Business Administration) or a technical field (e.g., Mechanical Engineering).

• Comprehensive pension plan with employer contribution.
• 30 vacation days per year (based on full-time employment).
• Flexible working hours and hybrid working arrangements, with a minimum of four days per week in the office.
• Professional development, training, and learning opportunities.
• Company laptop.